OCB’s On-Call Policy and Procedures have been developed to assist you in understanding how OCB can respond to your eye care needs outside of OCB’s regular office hours.

OCB’s regular office hours are Monday through Friday 8:00 AM to 4:30 PM.  During regular office hours, please contact OCB using the direct line for the practice location you want to reach, or by calling our toll-free number: 800-635-0489.

OCB telephone lines are staffed 24-hours a day.  OCB does provide physician coverage after hours in order to address your questions and concerns.

Please note that while your OCB Doctor is not on-call 24-hours per day, 7-days per week, your Doctor has arranged for coverage by a colleague.

For your after-hours eye care needs, please call OCB’s toll-free number 800-635-0489 and proceed as follows:

1.  OCB’s Answering Service receives your call. 
2. You will receive a call from OCB’s on-call MD, Fellow or Clinical Technician to discuss your eye care concerns.  You can expect to be contacted within 30 minutes of your initial phone call. If you do not receive a call within that time period, please place a second call to the 800 number.
3. If your eye care needs require you to be seen, you will be directed to the location that can best respond to your eye care needs at that time (in some cases, it may be the Boston office or a Hospital.  If surgical or laser services are needed, you may be directed to Tufts Medical Center or the Mass Eye & Ear Infirmary for treatment.

Prescription refills and appointment changes or cancelations will be responded to during OCB’s regular office hours.

In the event of an emergency, such as a sight-threatening trauma, you should proceed directly to the Hospital Emergency Room.